iPhone: back up to iCloud
- Connect to Wi-Fi.
- Go to Settings › your name › iCloud › iCloud Backup.
- Tap Back Up Now and wait for it to finish.
iPhone: back up to a computer
Connect your iPhone to a Mac (use Finder) or a Windows PC (use the Apple Devices app or iTunes), select your iPhone and choose Back Up Now.
Samsung and Android
Most Android phones back up to your Google account under Settings › Google › Backup, though the exact menu names vary. Samsung phones can also back up with Samsung Cloud or the Smart Switch app on a computer.
If your screen is broken
If you can't see or use the screen, don't worry. Screen repairs don't affect your data, and you can back up once it's fixed.
What to have ready
- Your passcode, so we can test the phone with you after the repair
- Your charger, if you'd like us to check it
- Any case or screen protector you want refitted
Quick answers
Will I lose my data during a screen repair?
No. Screen, battery and charging port repairs don't touch your data.
Do I need to turn off Find My before a repair?
You don't usually need to for our repairs. We'll tell you if a particular repair needs it.
Written by the technicians at Rugby Phone Repair Hub, who repair phones at customers' homes and workplaces across Rugby every day.
More help
- Phone won't charge? What to check first
- Dropped your phone in water? Do this now
- Cracked phone screen? What you need to know
- iPhone battery health: when to replace it
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- Phone won't turn on? Try this first
- How much does a phone screen repair cost?
- Phone screen flickering or showing lines?
- iPad won't turn on? Try this first
- Is it worth repairing my phone?
- iPhone "unknown part" message explained